Lodge Manager

The Lodge Manager is responsible for the seamless daily operation of Bison Lodge and the delivery of an exceptional, personalized luxury experience for every guest. This role requires strong leadership, impeccable service execution, and the ability to anticipate needs before they arise. The Lodge Manager oversees guest services, housekeeping, property readiness, food and beverage operations, and staff coordination, ensuring that every detail reflects Bison Lodge’s high standards.

1. Guest Experience Excellence

• Act as the primary point of contact for all in-house guests, ensuring each moment of their stay feels thoughtful, well-orchestrated, and personalized.
• Greet guests professionally upon arrival, provide orientation, and support them throughout their stay.
• Review guest itineraries daily, confirming transportation, activity bookings, massage appointments, and any special requests.
• Communicate guest preferences clearly to all departments — chef, housekeeping, wellness providers, and support staff.
• Resolve guest concerns promptly and with discretion, always protecting the brand’s reputation for exceptional service.
• Coordinate guests’ massages with the wellness provider.

2. Staff Leadership & Coordination

• Lead the lodge team in daily operations: service staff, housekeeping, support roles, and contracted providers.
• Create and manage staffing schedules to ensure appropriate coverage aligned with occupancy and guest expectations.
• Provide ongoing training in service standards, guest interaction, property procedures, and maintenance routines.
• Coordinate communication with staff to ensure all team members are aligned on guest needs, operational priorities, and service expectations.
• Model professionalism, emotional intelligence, and luxury service behaviour at all times.

3. Housekeeping & Property Readiness

• Ensure the lodge is immaculate at all times — public spaces, guest rooms, service areas, and storage.
• Oversee daily housekeeping tasks and quality control, ensuring consistency with luxury standards.
• Conduct daily property walkthroughs to monitor cleanliness, maintenance issues, inventory levels, and overall presentation.
• Ensure all storage areas are organized, labelled, and fully stocked according to operational systems.

4. Food & Beverage Oversight

• Coordinate meal times and guest dining preferences with the Bison Lodge chef.
  Assist with table service during breakfast, après, and dinner service as needed.
  Maintain F&B standards, including monthly draft line cleaning, coffee machine descaling, and ice maker cleaning.
• Ensure all bar and beverage supplies are stocked, organized, and properly maintained.
• Record wine cellar sales and guest incidentals for invoicing by the General Manager.

5. Inventory, Ordering & Administration

• Oversee all lodge inventory: housekeeping, amenities, F&B supplies, operational tools, and guest essentials.
• Prepare or assist with purchase orders and restocking in coordination with the General Manager.
• Track all guest purchases, ski pass sales, and other billable items, submitting accurate records for invoicing.
• Collect and organize supplier invoices for the General Manager to process or charge back.

6. Property Operations & Safety

• Oversee snow clearing during winter months, ensuring all guest pathways are safe and accessible.
• Ensure the lodge vehicle is cleaned, gassed, and prepared after every use.
• Maintain logs for equipment maintenance, gas purchasing, and small repairs.
• Assist the General Manager with coordinating contractors and trades when needed.

7. Acting Capacity in the General Manager’s Absence

When the General Manager is off-site, the Lodge Manager assumes full operational responsibility, including:

• Daily guest communication and schedule management
• Coordination with the chef and service staff
• Staff leadership and decision-making
• Ensuring all standards, safety protocols, and guest service expectations are upheld

Qualifications & Requirements

• Valid driver’s license, required.
• Valid working visa for Canada, required.
• Previous experience in luxury hospitality, lodge, or property management preferred.
• Comfortable working independently and exercising sound judgment in the General Manager’s absence.
• Strong communication skills, with the ability to work closely with guests, staff, and contracted providers.

Physical Requirements

• Ability to stand, walk, and be on your feet for extended periods.
• Ability to lift and carry supplies and equipment as needed.
• Comfortable working outdoors in winter conditions, including snow clearing.
• Flexible availability, including weekends and holidays, aligned with guest occupancy.