Lodge Manager, Full-Time, Seasonal

Are you a seasoned hospitality professional with a passion for delivering exceptional guest experiences? Are you ready to take on a leadership role in a prestigious luxury lodge? Join our team at the Bison Lodge as a Lodge Manager and play a pivotal role in creating a world-class destination that exceeds our guest’s expectations.

Position Summary

As the Lodge Manager, you will be responsible for overseeing all aspects of the Lodge’s day-to-day operations, helping the staff team with guest relations, food service, housekeeping, and property management. Your leadership and expertise will shape the guest experience, foster and culture of excellence, and maintain the lodge’s reputation as a premier destination.

Full-time seasonal position from December 15th – April 15th

Responsibilities:

  • Orientation and training of new staff, and ongoing training of existing staff. 
  • Scheduling of staff in accordance with business needs and budget guidelines. Covering any vacancies or last-minute changes.
  • Ensure the highest and most consistent standard of service for all Lodge guests.
  • Collaborate with Business Development Manager to develop and implement new ideas and procedures to continuously improve performance and guest satisfaction.
  • Communicate all guests’ requirements and schedule with the staff team and massage therapist.
  • Document guest’s details in the company CRM system
  • Ensures all policies and procedures are in place, communicated, understood, and adhered to.
  • Maintain a high standard of conduct, dress, and appearance.
  • Ensure a high standard of cleanliness and tidiness in the lodge and around the property.
  • Manage supply inventory.
  • Create a warm, friendly, and welcoming atmosphere for all guests and staff.

Qualifications:

  • Previous experience in the hospitality industry and luxury market
  • Attention to detail and a commitment to maintain the highest standards of cleanliness and organization.
  • Comfortable working as a part of the team, both in leadership and supporting roles
  • Valid working visa for Canada
  • Driving license
  • A high standard and knowledge of service and wine are desirable but not essential.
  • Great interpersonal skills- the ability to build relationships with clients and well as maintain good working relationships with employees.
  • Basic computer skills- spreadsheets and emails
  • Ability to overcome logistical issues, problem solver, highly organized.
  • Ability to remain calm and composed in high-pressure situations while multitasking effectively.
  • Knowledge of local attractions, activities and services is a plus.
  • Flexibility to work in a dynamic and fast-paced environment, including early mornings, evenings, weekends, and holidays.

To apply, simply send your resume and letter expressing your enthusiasm for joining our team. We can’t wait to hear from you and welcome you into our dedicated Bison Lodge family.

E-mail: vstevenson@bisonlodge.ca

Bison Lodge
2080 Mackenzie Court, #3
Revelstoke, BC Canada
V0E 2S1

Mikado

Bed Size: King or 2 Doubles

Lord Strathcona

Bed Size: 3 Queen

Sir William Whyte

Bed Size: King

William Van Horne

Bed Size: King

Mount Stephen

Bed Size: King

Lord Revelstoke

Bed Size: King

AMENITIES

  • 4 Master King Suites with independently appointed spa style ensuites
  • 1 Shared Room with 3 Queen beds and 2 ensuites
  • 1 King Room sections into 2 double beds with a privacy curtain
  • Extensive sound proofing for privacy in the suites
  • Total of 8 bathrooms
  • Private Chef – Breakfast, Après and 3 course Dinner included
  • Massage treatment room
  • Living spaces / lounge areas on all floors
  • Large open-concept kitchen with granite topped island
  • 10 – guest dining room
  • Wood fired forno oven
  • Butler prep area
  • Coffee / tea beverage station
  • Wet bar with complimentary wines from the Okanagan’s Blasted Church Vineyard and locally brewed Mt. Begbie draft on tap
  • Complimentary spirits (luxury brands available for purchase)
  • State-of-the-art Theatre Room with tiered sofas and queen size hide-a-bed
  • 8-person outdoor Jacuzzi tub
  • Outdoor natural fire pit with surrounding deck chairs
  • Pool table & ping pong table
  • Ski storage room with boot dryers, private lockers and tuning bench
  • Yoga & exercise room with Peloton bike and rower
  • Free High Speed Wifi
  • Bluetooth business centre
  • 2 ice machines
  • 2 warming drawers
  • Located within walking distance to the resort restaurants and bar
  • Daily housekeeping and laundry included
  • Private heli access